Welcome to our Website under the domain name www.daniel-lewis-hairdressing.co.uk (the “Website”). trading name Daniel Lewis Hairdressing, (“Daniel Lewis Hairdressing”, “we”, “us” or “our”) provides the services available on the Website to you subject to the following terms and conditions (the “Terms and Conditions”).
. If you do not agree to the Terms and conditions cease use of the Website immediately.
2. PURCHASE RELATED POLICIES
When you place an order on the Website, you will be asked to provide your particular payment details on a secure booking online booking form via the Website. Payment will be taken immediately upon you completing the online booking form.
3. CANCELLATION AND REFUNDS
You have the right to cancel your order and receive a full refund on your order at any time up to 14 days from the date of your receipt of the items purchased. To receive a refund (excluding shipping costs), the goods must be unused and still sealed and in their original packaging where appropriate. If a discount was applied to your original order, the amount refunded to you will be adjusted to allow for the revised order value and the appropriate discount level.
You also have the right to request an exchange of product at any time up to 14 days from the date of receipt of the items purchased. To qualify for an exchange, the goods must be unused and still sealed and in their original packaging where appropriate.
Cancellation Rights, Returns and Refunds Under the Consumer Protection (Distance Selling) Regulations 2000 you have a right to cancel your purchase. However, to exercise this right you must notify us in writing (email or letter) within seven working days from the day after you receive your goods.
With unopened, faulty products or if an allergic reaction has occurred, please notify us in 30 days of receiving your order.
Do not dispose of any faulty or damaged products or products which have caused an allergic reaction before contacting Daniel Lewis Hairdressing LTD as the product may have to be returned to warrant compensation.
Notification of faulty or damaged goods must be sent in writing within 30 working days from receipt. If faulty Daniel Lewis Hairdressing will supply a freepost returns label so the product can be sent back to us for inspection and forwarded on to the brand. If damaged, photographic proof must be sent to Daniel Lewis Hairdressing and a freepost returns label may be sent so the product can be returned to us.
Where an allergic reaction has occurred Daniel Lewis Hairdressing must be notified within 30 days of despatch. A freepost returns label will be supplied for the product to be sent back to us.
No right of cancellation, refund or return exists under the Consumer Protection (Distance Selling) Regulations 2000 once you have used your product, unless the product is defective (i.e. electrical fault within warranty, or container damage) and you are returning it for this reason.
Goods that are sealed or shrink-wrapped and this is removed can only be returned if they are defective.
No right of cancellation exists for personalised goods or goods that are intimate in their nature or goods where there may be hygiene issues, unless defective; we do not guarantee that any item will be suitable as all products are purchased at your discretion based on your hair, skin type etc. and your knowledge of what you require. A professional Salon, Make-up or skin consultation is recommended before purchasing any beauty products online.
Please observe the following procedure for all returns to us:
Please contact us on 0116 482 1291 or email firstname.lastname@example.org, stating the order number and reason for return request. We will not be liable for any return’s costs unless the item is defective, or the wrong item was sent to you.
If you are returning your product because it is defective, please state the defect or defects.
Repackage the product in its original packaging, including any accessories, brochures, manuals, guarantees or warranties that came with the product. Unfortunately, we will be unable to issue a refund where the product is in an incomplete state.
If the original packaging surrounding the product has been damaged or destroyed we will only issue a refund if the product is being returned due to a defect. If the original packaging of a defective product has been damaged or destroyed you should ensure that the returned product is adequately packed for shipment back to us.
We will not issue refunds for any items lost or stolen in transit to us.
Where a return is lost or stolen in transit to us, you should claim compensation from the company that shipped the return.
If you fail to return a product to us, we may make arrangements to have the product collected from you. The cost of this collection will be passed on to you.
Subject to the above, we will refund the purchase price of a received returned product within thirty days of receiving written notification of your intention to return the product.
If you have returned an item to be refunded, you will be refunded the amount you were charged when the order was placed.
We will also refund the cost of standard or recorded postage incurred returning a product, if incorrectly sent by us or where the product has been returned due to a defect. Please note that we will not refund any courier, overnight or express element of any delivery or postage charge, including Royal Mail Special Delivery
6. CANCELLATION OF SALON SERVICES
Cancellations should be made no later than 48 hours prior to the confirmed appointment. To cancel your booking please notify Daniel Lewis Hairdressing by email (email@example.com) or telephone (0116 482 1291).
7. ACCURACY OF INFORMATION
We attempt to be as accurate as possible when describing our products and services on the Website; however, to the extent permitted by applicable law, we do not warrant and make no representations whatsoever that the product descriptions, prices for products and services, hours of operation or other content available on the Website is accurate, complete, reliable, current, or error-free. Any views expressed in messages on the Website are not necessarily that of Daniel Lewis Hairdressing or anyone connected with it.
8. INTELLECTUAL PROPERTY
All content available on the Website, including, but not limited to, text, graphics, photographs, logos, button icons, images, audio clips, data compilations, software and the compilation thereof (the “Content”) is the intellectual property of Daniel Lewis Hairdressing, our affiliates, our partners or our licensors, and is protected by the relevant U.K. and international intellectual property laws.
The trade marks, logos, and service marks displayed on the Website (collectively, the “Trade Marks”) are the registered and unregistered trade marks of Daniel Lewis Hairdressing LTD, our affiliates, our licensors or our partners, in the United States and other countries, and are protected by United States and United Kingdom trade mark laws. All other trade marks not owned by us, our affiliates, our partners or our licensors that appear on the Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us.
Except as set forth in the limited license in Section 10 below, or as required under applicable law, neither the Content, the Trade Marks, nor any other portion of the Website may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in full or in part, for any purpose without our prior written consent.
9. LIMITED LICENSE
We grant you a limited, revocable, and non-exclusive license to access and make personal use of the Website. Please note that you may not frame or utilize framing techniques to enclose the Website or any portion thereof without our prior written consent.
The limited license set forth in this Section 10 does not include the right to: (i) modify or download the Website or its contents (except caching or as necessary to view content); (ii) make any use of the Website or its Content other than personal use; (iii) create any derivative work based upon either the Website or its Content; (iv) collect account information for the benefit of another party; (v) use any meta tags or any other “hidden text” utilising our name or the Trade Marks without our express written consent; or (vi) use software robots, spiders, crawlers, or similar data gathering and extraction tools, or take any other action that may impose an unreasonable burden or load on our infrastructure.
You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of the Website for personal, non-commercial use only. A website that links to our Website (i) may link to, but not replicate, our Content; (ii) may not imply that we are endorsing such Website or its services or products; (iii) may not misrepresent its relationship with us; (iv) may not contain content that could be construed as distasteful, obscene, offensive or controversial, and may contain only content appropriate for all ages; (v) may not portray us or our products or services, in a false, misleading, derogatory, or otherwise offensive or objectionable manner, or associate us with undesirable products, services, or opinions; (vi) may not use any Trade Mark without express written permission; (vii) may not link to any page of the Website other than the home page. We may, in our sole discretion, request that you remove any link to the Website, and upon receipt of such request, you shall immediately remove such link.
Any unauthorised use by you of the Website terminates the limited license set forth in this Section 10 without prejudice to any other remedy provided by applicable law.
Subject to the permission and restrictions expressed in this Section 9, no part of the Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service.
10. THIRD PARTY LINKS
We are not responsible for the content of any off-Website pages or any other websites linked to or from the Website. Links appearing on the Website are solely for convenience only and are not an endorsement by us, our affiliates or our partners of the referenced content, product, service, or supplier. Your linking to or from any off-Website pages or other websites is at your own risk. We are in no way responsible for examining or evaluating, and we do not warrant the offerings of, off-Website pages or any other websites linked to or from the Website, nor do we assume any responsibility or liability for the actions, content, products, or services of such pages and websites, including, without limitation, their privacy statements and terms and conditions. You should carefully review the terms and conditions and privacy policies of all off-Website pages and other websites that you visit.
11. YOUR OBLIGATIONS AND RESPONSIBILITIES
), you shall be liable for all the losses and damages that this may cause to Daniel Lewis Hairdressing, our affiliates, partners or licensors.
12. REPRESENTATIONS AND WARRANTIES; LIMITATION OF LIABILITY
THE WEBSITE IS PRESENTED “AS IS.” WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER, EXPRESS OR IMPLIED, IN CONNECTION WITH THESE TERMS AND CONDITIONS OR THE WEBSITE, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE, UNLESS SUCH REPRESENTATIONS AND WARRANTIES ARE NOT LEGALLY EXCLUDABLE.
YOU AGREE THAT WE WILL NOT BE RESPONSIBLE OR LIABLE, UNDER ANY CIRCUMSTANCES, FOR ANY
(A) INTERRUPTION OF BUSINESS; OR
(B) ACCESS DELAYS OR ACCESS INTERRUPTIONS TO THE WEBSITE; OR
(C) DATA NON-DELIVERY, MISDELIVERY, CORRUPTION, DESTRUCTION OR OTHER MODIFICATION; OR
(D) LOSS OR DAMAGES OF ANY SORT INCURRED AS A RESULT OF DEALINGS WITH OR THE PRESENCE OF OFF-WEBSITE LINKS ON THE WEBSITE; OR
(E) COMPUTER VIRUSES, SYSTEM FAILURE OR MALFUNCTION WHICH MAY OCCUR IN CONNECTION WITH YOUR USE OF THE WEBSITE, INCLUDING DURING HYPERLINK TO OR FROM THIRD PARTY WEBSITES; OR
(F) EVENTS BEYOND OUR REASONABLE CONTROL.
FURTHER, TO THE MAXIMUM EXTENT PERMITTED BY LAW WE WILL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING LOST PROFITS) RELATED TO THE WEBSITE REGARDLESS OF THE FORM OF ACTION WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
HOWEVER, NOTHING IN THESE TERMS AND CONDITIONS SHALL EXCLUDE OR LIMIT DANIEL LEWIS HAIRDRESSING’S LIABILITY FOR:
(A) DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE; OR
(B) FRAUD; OR
(C) MISREPRESENTATION AS TO A FUNDAMENTAL MATTER; OR
ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
You agree to defend, indemnify and hold us harmless for any loss, damages or costs, including reasonable attorneys’ fees, resulting from any third party claim, action, or demand resulting from your use of the Website. You also agree to indemnify us for any loss, damages, or costs, including reasonable attorneys’ fees, resulting from your use of software robots, spiders, crawlers, or similar data gathering and extraction tools, or any other action you take that imposes an unreasonable burden or load on our infrastructure.
14. Complaints policy
There are several ways to make a complaint. You can speak to the salon directly on the day of service. Also you can send an email to firstname.lastname@example.org or give us a call on 0116 482 1291.
Our policy here at Daniel lewis hairdressing is to rectify any issues with services within 5 DAYS of the original appointment. However where we are unable to do this we will advise accordingly. All Retail & Electrical items are non-refundable.
With respect to any dispute regarding the Website, your rights and obligations and all actions contemplated by these Terms and Conditions shall be governed by the laws of England and Wales, as if the Terms and Conditions were a contract wholly entered into and wholly performed within that legal jurisdiction. Any dispute relating in any way to your visit to the Website shall be submitted to confidential arbitration in accordance with and under the exclusive jurisdiction of the courts of England and Wales, except that, to the extent you have in any manner violated or threatened to violate our intellectual property rights, we may seek injunctive or other appropriate relief in accordance with the laws of England and Wales and under the exclusive jurisdiction of the courts of England and Wales. Any dispute arising under this agreement shall be conducted under the rules then prevailing of the High Court. The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.
16. SERVICE ACCESS
1. While Daniel Lewis Hairdressing endeavors to ensure that the Website is normally available 24 hours a day, Daniel Lewis Hairdressing shall not be liable if for any reason the Website is unavailable at any time or for any period.
2. Access to the Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons by Daniel Lewis Hairdressing.